This session explores how automation is reshaping everyday operations in academic medicine by using the stock tools available in Microsoft 365. The presenter will demystify the automation landscape by clarifying the differences between robotic process automation (RPA) and agentic AI, examining how they can complement one another in practice. Through real-world examples from academic medicine operations, attendees will see how process and workflow automations have reduced operational friction by up to 80%. The session will also highlight the real role of AI in today’s workflows; not as a headline-grabber, but as a pragmatic partner that extends what the human in the loop and automation can achieve.
Presented by Shelley Boa, Program Manager in Divisions of Allergy and Pulmonary & Critical Care Medicine at University of Michigan Medical School
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