Academic medicine recurrently teaches how to deliver feedback utilizing different methods and skills to engage the learners. When receiving negative feedback, learners are taught techniques to ensure they are not perceived as defensive or unprofessional. However, rarely are skills taught for processing and dissecting negative hurtful feedback.
Negative feedback with associated negativity bias exacerbates the impact and can lead to an inability to appropriately transition the feedback into professional growth. This webinar introduces a framework for processing negative feedback, including how to pause, reflect, dissect the feedback's nuances, extract pearls, make changes, and move forward with confidence and determination.
Presenters will share a feedback filter framework that serves as a tool for the assessment of negative feedback. This tool divides feedback into four categories: essential, valid, necessary evil, and irrelevant. Presenters will recommend the initial steps of a course of action for dealing with each category to benefit from constructive feedback and not suffer the consequences of inconsiderate or even harmful feedback. Presenters will explore solutions to enhance feedback receptivity including feedback partners and peer support.
Presented by:
Jessica Bunin, MD
Nodia Robinson, MD
Elsabet Haile, MD
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