What Were They Thinking? Utilizing Empathy Mapping and Perspective Taking to Strengthen Interprofessional Relationships

Positive interprofessional working relationships play an an essential role in optimal team functioning, Managing conflict is crucial to the delivery of high-quality patient care. High-stress environments, misunderstanding of one another’s roles, and systemic pressures contribute to interpersonal conflict, particularly between residents and nursing staff. The Perspective Integration Workshop invites residents and nurses to engage in empathy mapping, a human-centered design technique, to manage conflict. This webinar will discuss the workshop: how it is structured, how it was implemented, and the impact that it had based on survey data as well as how journey and empathy mapping were uniquely adapted for the purpose of building empathy among residents and nurses.