AAIM Chief Residents Webinar Series
Emotional intelligence and conflict management are important skills for practicing clinicians to promote teamwork for effective and optimal patient care. Residents often face conflicts: with other consulting physicians, interprofessional staff, and with patients. Chief residents are expected to model this behavior but also help residents solve problems and work through these frustrations.
In this workshop, we will describe and demonstrate an innovative leadership curriculum which uses case-based learning and peer-to-peer teaching to improve skills in managing interpersonal conflict. The instructional framework for the curriculum is based on emotional intelligence concepts, which have proven useful for improving communication both within and outside the realm of healthcare.
Workshop participants will learn how the curriculum was developed and implemented, including the creation of realistic case scenarios and application of emotional intelligence concepts. Participants will also have an opportunity to experience the curriculum; facilitators will present realistic scenarios involving interpersonal challenges and participants will work in small groups to share strategies for navigating these challenges. The workshop will include guidance for educators interested in developing a similar curriculum in their home institution(s).
Presenters:Claire Scott, MDJung Seo, MD
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