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Milestones in Interpersonal and Communications Skills
- Provide timely and comprehensive verbal and written communication to patients/advocates (ICS-A1)
- Effectively use verbal and nonverbal skills to create rapport with patients/families (ICS-A2)
- Use communication skills to build a therpeutic relationship (ICS-A3)
- Engage patients/advocates in shared decision making for uncomplicated diagnostic and therapeutic scenarios (ICS-A4)
- Utilize patient centered educational strategies (ICS-A5)
- Engage patient/advocates in shared decision-making for difficult, ambiguous or controversial scenarios (ICS-A6)
- Appropriately counsel patients about the risks and benefits of tests and procedures highlighting cost awareness and resource allocation (ICS-A7)
- Role model effective communication skills in challenging situations (ICS-A8)
- Effectively use an interpreter to engage patient in the clinical setting, including patient education (ICS-B1)
- Demonstrate sensitivity to differences in patients including but no limited to race, culture, gender, sexual orientation, socioeconomic status, literacy, and religious beliefs (ICS-B2)
- Actively seek to understand patient differences and views and reflects this in respectful communication and shared decision-making with the patient and the healthcare team (ICS-B3)
- Effectively communicate with other caregivers in order to maintain appropriate continuity during transitions of care (ICS-C1)
- Role model and teach effective communication with next caregivers during transitions of care (ICS-C2)
- Deliver appropriate, succinct, hypothesis-driven oral presentations (ICS-D1)
Effectively communicate plan of care to all members of the health care team (ICS-D2)
- Engage in collaborative communication with all members of the health care team (ICS-D3)
- Request consultative services in an effective manner (ICS-E1)
- Clearly communicate the role of consultant to the patient, in support of the primary care relationship (ICS-E2)
- Communicate consultative recommendations to the referring team in an effective manner (ICS-E3)
- Provide legible, accurate, complete, and timely written communication that is congruent with medical standards (ICS-F1)
- Ensure succint, relevant and patient-specific written communication (ICS-F2)
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